There are certain scenarios where it is difficult for us to support returns

Write to us at sales@lamsalshopping.com in case you want to raise a dispute. Lamsal Shopping Complex looks at each dispute on a case-by-case basis and tries to be fair to both parties. Buyers and Sellers are subject to final consent from Lamsal Shopping Complex for settling the dispute.

• Return request is made outside the specified time frame
• Product is damaged because of use or Product is not in the same condition as you received it
• Specific categories like innerwear, lingerie, socks and clothing freebies
• Any consumable item that has been used or installed
• Products with tampered or missing serial numbers
• Anything missing from the package you've received including price tags, labels, original packing, freebies and accessories
• Made-to-order / custom jewellery
• Fragile items, hygiene related items

Yes. The free gift is included as part of the item order and needs to be returned along with the originally delivered product.

Yes, a return can be created at item level and if you have ordered multiple items, you can initiate a return for a partial quantity.

We work to provide the most hassle-free online shopping experience. You are covered and your money safe.
Refunds are issued when

• Seller cannot provide replacement
• In-line with Buyer Protection, when a dispute has been ruled in your favour